Customer Resource Manager
General Motors
District Sales Manager
General Motors
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $94,800 - $151,400 per year
Job Level
Mid-LevelSenior
About the role
- Manage and engage Chevrolet dealers by visiting and working with them.
- Act as a liaison between GM, its dealerships, and additional GM Partners.
- Grow and foster partnerships; facilitate mentorship and consulting to ensure monthly/yearly sales objectives are met.
- Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities.
- Assist in product launches to ensure streamlined marketing and advertising between dealer, independent aftermarket (IAM) and GM.
- Monitor Dealership personnel training and ensure compliance with GM requirements/objectives.
- Assist with Dealership inventory management, including vehicle and/or parts ordering and inventory stabilizing.
- Analyze Dealer sales, local market, and competition to identify revenue opportunities.
- Increase sales of GM vehicles and Accessory parts to customers.
- Assist in customer problem resolution.
- Travel to your dealers in your designated region; be present at stores in direct connection with products and services.
Requirements
- Bachelor’s degree OR 4+ years of experience in the automotive industry in lieu of a degree.
- 4+ years in sales and customer service.
- Able to travel 100% and be mobile now and in the future and able to relocate anywhere within the United States.
- Ability to legally operate a motor vehicle on a regular basis.
- Must live in the district and cover territory visits to dealerships in a reoccurring frequency (Syracuse, NY area).
- Ability to establish Relationships through partnership.
- Ability to deal with ambiguity.
- Presentation Skills.
- Coachable mindset.
- Time Management Skills.
- Flexibility to travel within your district and relocate when needed.
- Composure and Conflict Management.
- Data orientation – manage reports and data daily.
- GM does not provide immigration-related sponsorship for this role (no H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).
