General Motors

Customer Success Insights & Analytics Analyst

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Warren • Missouri • United States

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About the role

  • Build, maintain, and enhance production dashboards and topic models using Qualtrics XM Discover and Qualtrics Engage
  • Develop ad hoc analyses, dashboards, and topic models to support investigations, performance tracking, and data‑driven decision‑making
  • Analyze structured and unstructured VOC and interaction data to uncover trends, themes, and emerging insights
  • Translate complex analytical outputs into clear, actionable insights that support operational, product, and customer experience improvements
  • Leverage AI and advanced analytics tools to improve efficiency, scalability, and speed-to-insight
  • Partner with stakeholders across the business to prioritize insight needs and guide next‑step actions
  • Support the Advisor Quality Management models and dashboards for Advisor Behaviors
  • Solicit feedback from stakeholders and iterate analysis based on inputs received.

Requirements

  • Bachelor’s degree (BA/BS) in a relevant field such as Business Administration, Psychology, Data Analytics, Computer Science, or related discipline
  • Minimum of 3 years of relevant professional experience in analytics, insights, or a related role
  • Strong ability to manage multiple analyses, projects, and priorities simultaneously
  • Excellent communication skills with the ability to collaborate effectively and work independently, including: Proven ability to work in a highly collaborative, team‑oriented environment
  • Strong listening skills and openness to diverse perspectives and continuous feedback
  • Positive, proactive, and solution-oriented mindset.
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdashboard developmenttopic modelingadvanced analyticsAI toolsdata-driven decision-makingVOC analysisperformance trackingstructured data analysisunstructured data analysis
Soft Skills
communication skillscollaborationproject managementlistening skillsopenness to feedbackproactive mindsetsolution-oriented mindsetteam-orientedindependent workprioritization