General Motors

Field Force Consultant

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Taguig City • Philippines

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Job Level

Junior

About the role

  • Develop CarBravo Process Acumen and Knowledge: Socialize and serve as Subject Matter Expert (“SME”) with comprehensive understanding of the features, values, and benefits of, and enrollment in current CarBravo Program product offerings.
  • Enhance Dealer engagement and satisfaction through proactive outreach and support with Dealers to inform them about new, relevant programs, updates, and promotions.
  • Responding in a timely manner to Dealer inquiries and providing timely access to information on program details, resources, process assistance, and troubleshooting
  • Improving Program adoption and compliance by addressing Dealer concerns promptly, assisting Dealers with resolving issues related to the Program, including inventory management, compliance, pricing strategies, and warranty concerns
  • Streamlining communication between Program management and Dealers
  • Maintaining a high level of satisfaction with Dealers through consistent, reliable, and professional support
  • Help maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty.
  • Proactive outreach to ensure Dealers are aware of available resources, compliance requirements, and upcoming deadlines.
  • Reputation Management: Advise Dealer on recommended actions to improve online reputation.
  • Call Tracking and Analytics: Advise Dealer on tracking analytics for better insights to reduce Call Fail Rate (“CFR”).
  • Optimize Inventory: Advise Dealer relative to the appropriate quality and quantity of vehicles to be Certified for the Dealer’s market.
  • Script/FAQ Development, Maintenance, and Customer Approval: Develop scripts and frequently asked questions for Customer ensuring Customer input and approval prior to using the scripts/FAQs in the CBCC. Maintain such scripts/FAQs ensuring that the information is fresh and accurate including getting Customer approval for any material changes to them.

Requirements

  • 1-3 Yrs experience in related role or industry e.g. Customer Service, Business relation Ship management
  • L1/L2 Issue resolution, Customer Analytics
  • Degree in Business, Marketing or Equivalent Experience
  • Strong communications and negotiation skills
  • Ability to build and maintain relationships
  • Ability to be a trusted resource for Dealership clients
  • Ability to interpret and explain data and solve complex problems
  • Experience with U.S. based clients is preferred (CarBravo a mainly US platform)
  • Affinity with technology and/or familiarity with analytics tools and techniques
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L1 Issue resolutionL2 Issue resolutionCustomer AnalyticsInventory managementCompliancePricing strategiesWarranty managementData interpretationProblem solving
Soft Skills
Strong communication skillsNegotiation skillsRelationship buildingTrustworthinessProactive outreachCustomer serviceSatisfaction management