General Motors

Senior Salesforce Site Reliability Engineer

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Warren • Missouri • Texas • United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Work in a fast-paced environment partnering with business, technology, and platform teams to ensure reliability, performance, and scalability of Salesforce systems.
  • Monitor, troubleshoot, and resolve incidents in Salesforce and integrated systems, ensuring minimal downtime and timely communication to stakeholders.
  • Responsible for maintaining, automating, and enhancing CI/CD pipelines using Copado and other DevOps tools.
  • Analyze and resolve code conflicts, reviewing Apex classes, triggers, and metadata deployments to ensure smooth and error-free releases.
  • Use SOQL and Salesforce Developer Console for debugging, performance optimization, and data validation.
  • Manage and optimize user permissions, profiles, roles, and personas, ensuring secure and compliant access control.
  • Develop and maintain monitoring and observability dashboards, with an emphasis on proactive alerting and system reliability.
  • Support and collaborate on incident response, root cause analysis, and implement long-term corrective actions.
  • Integrate Salesforce with Event Hub and other enterprise systems, ensuring seamless event-driven communication.
  • Collaborate with MuleSoft integration teams to design, test, and monitor data flows across systems.
  • Analyze logs, telemetry, and metrics to identify patterns and opportunities for automation or optimization.
  • Partner with engineering and business teams to drive reliability engineering best practices, capacity planning, and performance tuning.
  • Document procedures, incident resolutions, and system runbooks to promote knowledge sharing and consistency.
  • Stay current on Salesforce platform releases, observability frameworks, and emerging reliability engineering practices.

Requirements

  • 5+ years of experience supporting and engineering Salesforce platforms with a focus on reliability, performance, and automation.
  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field.
  • Strong understanding of Salesforce architecture, Sales Cloud, Service Cloud, Communities, and Force.com platform.
  • Proficiency in SOQL, Apex, and Salesforce metadata management.
  • Hands-on experience with Copado or equivalent CI/CD and DevOps tools.
  • Demonstrated ability to troubleshoot, triage, and resolve incidents under pressure in a dynamic production environment.
  • Familiarity with Event Hub, MuleSoft, and integration troubleshooting.
  • Experience using observability tools such as Mulesoft Logs, Datadog, to monitor system health and performance.
  • Strong understanding of Salesforce security models, including profiles, permission sets, and role hierarchies.
  • Excellent analytical, communication, and collaboration skills with a proactive, ownership-driven mindset.
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSOQLApexCI/CDDevOpsSales CloudService CloudMuleSoftEvent Hubmetadata management
Soft Skills
analyticalcommunicationcollaborationtroubleshootingproblem-solvingownership-drivenproactiveability to work under pressureincident responseroot cause analysis
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in Information Systems