General Motors

Fixed Ops Specialist

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

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About the role

  • The Fixed Ops Specialist (FOS) is a strategic field leadership role responsible for driving aftersales performance across a defined region
  • This position partners closely with the GM Aftersales Field Team, and dealership leadership to execute GM’s Customer Care & Aftersales initiatives, drive processes, improve customer satisfaction, and grow revenue
  • The FOS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
  • Responsible for assessing and training Zone and District managers in Dealer Fixed Operations tools, processes, and policies such as but not limited to: Standardized dealer contact, dealer profitability: i.e. Drive for 75% Fixed Coverage, dealer operating report, relevant performance and opportunity reports, implementation and documentation of actions plans to overcome zone or district headwinds.
  • Reassess Zone and District Managers to ensure knowledge gaps have been closed and upskilling was successful.
  • Champions ad-hoc fixed coverage projects as determined by leadership.

Requirements

  • Bachelor’s Degree or Equivalent Experience
  • 3+ years of experience leading, guiding and improving dealership fixed operations
  • Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
  • Expert knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems
  • Dealer Operating Report & Fixed Analysis Tools
  • Dealership profit department’s structure and interconnectivity
  • GM policies & procedures
  • Effective oral and written persuasive and informative communication skills
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automotive technical knowledgeservice operationswarranty administrationcustomer experienceDealership Service & Parts OperationsDealer Operating ReportFixed Analysis Toolsdealership profitabilitydata-driven insightsoperational expertise
Soft skills
leadershipguidingimprovingeffective communicationpersuasive communicationinformative communicationconsultative influencetrainingassessingupskilling
Certifications
Bachelor’s DegreeEquivalent Experience