Operations Processor, GPL – Implementation, Maintenance, Quality
Wells Fargo
Field Force Supervisor
General Motors
full-time
Posted on:
Location Type: Hybrid
Location: Taguig City • 🇵🇭 Philippines
Visit company websiteJob Level
SeniorLead
About the role
- Develop CarBravo Process Acumen and Knowledge
- Establish programs and execute strategy improving dealer engagement and satisfaction
- Establish metrics relevant to dealer performance to monitor day to day operations
- Work with senior leadership on updating tracking mechanisms and metrics regularly
- Provide guidance and direction to Remote Field Consultants on initiatives
- Lead remote Field Consultants/resources on day to day operational tasks
- Serve as main POC with other SSM initiatives impacting team operations
- Integrate across other CarBravo or SSM teams on collaboration opportunities
Requirements
- 7-12 years experience in related role or industry (Customer Service, Business Relationship Management, L1/L2 Issue Resolution, Customer Analytics)
- Degree in Business, Marketing or Equivalent Experience
- Operations and People leadership – Lead a team of about 10 individuals
- Leader level Communication - Ability to effectively communicate as a leader to various levels of the organization tailored appropriately to the audience
- Ability to solution complex problems as escalated by team or customers
Benefits
- No immigration-related sponsorship provided
- Hybrid work arrangement requires office attendance three times a week
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceBusiness Relationship ManagementL1 Issue ResolutionL2 Issue ResolutionCustomer AnalyticsOperations ManagementPerformance MetricsStrategy DevelopmentProblem Solving
Soft skills
LeadershipCommunicationTeam ManagementCollaborationGuidanceDirection