Manager, Assortment Planning – DSG Apparel
adidas
District Manager, Parts and Service
General Motors
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $89,700 - $143,300 per year
Job Level
Mid-LevelSenior
About the role
- Territorial responsibility for the administration of Sales and Service Agreements between GM, dealers, external fleet customers, and Independent Aftersales Market (IAM) stores.
- Act as consultant to dealers and IAMs; develop and implement business plans, marketing initiatives, customer retention, product displays, financial analysis, and training.
- Extreme ownership of District Revenue, Retention & Customer Experience; serve as trusted advisor to dealership leadership.
- Drive revenue growth, achieve KPIs and effectively execute CCA programs and standardized dealer contact process.
- Analyze dealer marketing and merchandising plans and provide recommendations to drive service lane traffic.
- Create and execute annual Business Plans and implement countermeasures to mitigate headwinds.
- Address and resolve aftersales customer needs including SPAC/CAC/TAC cases, goodwill/warranty/policy requests.
- KPIs include SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance.
Requirements
- Bachelor’s Degree or Equivalent Experience
- 5+ years of experience leading, guiding and improving dealership fixed operations
- Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
- Effective oral and written persuasive and informative communication skills
- Proficient knowledge of Dealership Service & Parts Operations; Automotive Parts and Service Systems; Dealer Operating Report & Fixed Analysis Tools
- Consultative Selling Skills
- Ability to travel 70% of the time
- Ability to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review
- GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP; must be authorized to work without sponsorship
