Director of Membership
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $127,500 - $172,500 per year
Job Level
About the role
- Oversee the implementation and maintenance of accurate, secure, and up-to-date OPTN Member Tracking Tool(s)
- Lead the development and execution of the Membership Tracking Plan
- Collaborate with HRSA, contractors, and OPTN IT systems to ensure alignment of member tracking data
- Periodically evaluate and recommend updates to tracking metrics
- Provide ongoing access to tracking systems, dashboards, and related documentation for stakeholders
- Guide the development and execution of the Membership Criteria Management Plan
- Facilitate membership criteria reviews with OPTN Safety and Compliance Committees
- Maintain documentation of roles, processes, authority boundaries, and coordination needs related to membership criteria management
- Oversee the full lifecycle of membership application processing
- Implement secure workflows for application documents and review results
- Manage communication and coordination between applicants and committees
- Track application outcomes and provide structured reporting
- Assess and implement improvements to application workflows
- Establish and sustain standardized processes and SOPs for membership management
- Facilitate cross-functional collaboration to achieve project milestones
- Supervise and provide guidance to teams responsible for membership tracking and application processing
- Monitor performance metrics to drive continuous process improvements
- Ensure regular analysis and reporting of membership data
Requirements
- Bachelor’s degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field
- A Master’s degree is preferred
- At least 10 years of experience in membership services, customer service, health policy and management, consulting, or a related field
- Strong background in healthcare, membership management, nonprofit management, or regulatory environments
- Proven ability to supervise and inspire teams to achieve operational goals and exceptional member and customer service
- Expertise in analyzing data trends, compliance reports, and engagement metrics to inform decision-making
- Exceptional written and verbal abilities with a talent for building relationships and facilitating collaboration
- Experience managing membership database systems and ensuring the security and accuracy of member data
- Able to obtain Public Trust clearance
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- An additional 10 paid holidays per year
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
membership trackingdata analysisapplication processingworkflow implementationperformance metricsreportingmembership database managementcompliance reportingSOP developmentproject management
Soft Skills
team supervisionrelationship buildingcollaboration facilitationcommunicationoperational goal achievementinspirationcustomer serviceproblem-solvingprocess improvementstakeholder engagement
Certifications
Bachelor’s degreeMaster’s degreePublic Trust clearance