Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS)
Enable the integration of video services into the Department of Defense
Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets
Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics

Requirements

6+ years of related experience
Bachelor’s Degree in Computer Science or related field
Active Secret security clearance
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Expertise in developing, maintaining and contributing to technical and process documentation
Experience with M365 Teams
Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks
Ability to thrive in a highly collaborative, fast-paced, growth-focused environment.

Benefits

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Flex work weeks where possible
Variety of paid time off plans including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life insurance
Business travel and accident insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical documentationincident responsetroubleshootingoperational processesmetrics reportingDoD Cloud EnvironmentsMS Office 365video services integrationcustomer satisfactionticket resolution

Soft Skills

collaborationproblem-solvingcommunicationcustomer serviceadaptabilityteam coordinationattention to detailorganizational skillstime managementgrowth-focused mindset

Certifications

Bachelor’s Degree in Computer ScienceActive Secret security clearanceCompTIA Security+IAT Level II DoD 8570 certification