Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
Investigate and resolve incidents, defects, and performance issues
Support integrations, user access, and configuration changes
Coordinate with vendors and cross-functional teams
Monitor system availability and respond to alerts
Maintain operations documentation and knowledge base articles
Assist with testing, deployments, and release activities
Critical problem solving and troubleshooting for application, integration and access issues.
Deliver excellent customer service to business users

Requirements

Bachelor's degree required
2+ years of experience in application support, production support, or systems support roles
Hands-on experience supporting SaaS applications and on-premises enterprise business applications
Strong troubleshooting skills across applications, infrastructure and cloud service layers
Understanding of application architectures, including client/server and web-based systems
Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations
Experience with application integrations including secure FTP and APIs
Familiarity with SaaS platforms and cloud-hosted applications
Strong understanding of incident, problem, and change management processes
Ability to work with business users, vendors, and internal technical teams
Strong documentation, communication, issue resolution and customer service skills
Experience working in regulated or enterprise environments
Strong organizational skills and attention to detail
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
Ability to participate in on-call rotations and provide after-hours support when required

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full flex work weeks
Variety of paid time off plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application supportproduction supportsystems supporttroubleshootingSaaS applicationson-premises applicationsSingle Sign-On (SSO)application integrationssecure FTPAPIs

Soft Skills

problem solvingcustomer servicecommunicationissue resolutionorganizational skillsattention to detailcollaborationdocumentationtechnical explanationadaptability