Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
Implement and configure portal pages, themes, and branding
Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
Customize workspace layouts, components, and data visualizations
Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Grow junior talent through mentoring, partnership, and technical reviews
Author, review, and lead the creation of white papers and contract artifacts
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality

Requirements

8+ years of related experience
Technical Training, Certification(s) or Degree
Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
Proven expertise in ServiceNow Service Portal development and custom widget creation
Proven experience with the configuration and optimization of ServiceNow Workspaces
Strong proficiency in JavaScript, AngularJS, HTML, and CSS
Proven experience with XML data digestion and generation, and integration with external systems
Strong proficiency with integration technologies like REST APIs, SOAP, and web services
In-depth understanding of ITSM processes and ITIL frameworks
Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Strong organizational and time management skills while working in a rapid software development environment
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
Additional ServiceNow certifications strongly preferred
Must possess and maintain an active Secret Clearance

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow architectureServiceNow Service Portal developmentcustom widget creationJavaScriptAngularJSHTMLCSSXML data digestionREST APIsSOAP

Soft Skills

organizational skillstime managementcommunication skillsanalytical skillsproblem-solving skillsdebugging skillsmentoringcollaborationleadershiptechnical guidance

Certifications

ServiceNow Certified Systems AdministratorServiceNow Certified Application Developeradditional ServiceNow certificationsactive Secret Clearance