Senior ServiceNow Developer – Electronic Health Records
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $108,800 - $147,200 per year
Job Level
Tech Stack
About the role
- Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
- Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Customize user interfaces, forms, and workflows to align with business needs
- Script and automate processes, data imports, and report generation to enhance efficiency
- Connect ServiceNow with other systems using REST/SOAP APIs
- Perform platform health checks, upgrades, and user/role management
- Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Participate in IT-related technical processes reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Requirements
- Bachelor’s degree (additional work experience can be used in lieu of a degree)
- 5+ years of experience supporting cloud deployment and maintaining cloud solutions
- Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
- Proficiency with ServiceNow Reporting and Performance Analytics (PA)
- Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
- Experience with REST/SOAP APIs
- Understanding of ACLs, UI Policies, and Business Rules
- Must be able to obtain a Public Trust Level 5 clearance
- Ability to travel up to 25% of the year, if needed.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow ITSMServiceNow SPMServiceNow ReportingPerformance AnalyticsREST APIsSOAP APIsdata management toolsImport SetsTransform MapsCMDB
Soft Skills
communicationcollaborationtroubleshootingprocess improvementstakeholder engagement
Certifications
Bachelor's degreeServiceNow certificationsPublic Trust Level 5 clearance