Support client application development environments
Provide user support and customer service on company supported computer applications and platforms
Develop requirements for system enhancements and document system requirements, guides, manuals and reports
Troubleshoot problems and advise on the appropriate action as needed
Quickly and patiently respond to end users and internal users for web-based applications using the Service Desk ticketing system
Apply troubleshooting skills to resolve customer's technical issues
Interface with internal teams to resolve problems
Investigate detailed agency application status
Develop system requirements documents, user guides and other system documentation and reports as needed

Requirements

2 + years of related experience
US Citizenship Required
Excellent written and oral communication skills
Experience with Service Desk ticketing systems (ServiceNow preferred)
BS or equivalent degree (3+ years of additional related experience may be substituted for a degree)
History of working with large enterprise level applications
A track record of delivery in challenging, face-paced environments

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system requirements developmenttroubleshootinguser supportdocumentationapplication development

Soft Skills

communicationcustomer serviceproblem-solvingpatienceteam collaboration

Certifications

BS degree