Provide essential on-site support for the legacy classified system and transition to new GVS technology
Serve as an advisor, technical assistance provider, and GVS representative to participating customer organizations
Analyze impacts and provide problem sources/resolution
Troubleshoot, maintain operational processes, and resolve incoming tickets
Handle incident response and coordinate with other teams to diagnose and resolve issues
Review incident databases and maintain routine operational metrics reporting
Provide 8 a.m.-5 p.m. local time on-site Tier III support
Support the transition from legacy systems to new technology
Collaborate with users to diagnose problems and recommend solutions

Requirements

Minimum of 8 years’ related experience required
Bachelor's Degree in a related technical field
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Expertise in developing and contributing to technical and process documentation
Experience with DoD VTC Platforms (Vidyo, Cisco, Poly, Pexip, Teams, and Tandberg)
Installation and troubleshooting of systems such as DNS, OCSP/certificates, AD, Email relay, scripting, Network/FW, databases, Linux/Windows OS, and IT logging/monitoring/management services
Proficiency in configuring and troubleshooting video edge devices
Proven ability to perform root cause analysis and escalate incidents
Experience with exercise and contingency planning

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Medical plan options including Health Savings Accounts
Dental plan options
Vision plan
Flexible work arrangements
Paid parental leave
Military leave
Bereavement leave
Jury duty leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

troubleshootingincident responseroot cause analysistechnical documentationsystem installationsystem troubleshootingvideo edge device configurationnetwork/firewall managementLinux OSWindows OS

Soft skills

collaborationproblem-solvingtechnical assistanceadvisory skillscommunication

Certifications

CompTIA Security+IAT Level II DoD 8570