General Dynamics Information Technology

Director, IT Support

General Dynamics Information Technology

full-time

Posted on:

Location Type: Office

Location: BedfordMassachusettsUnited States

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Salary

💰 $155,465 - $210,335 per year

Job Level

Tech Stack

About the role

  • Working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies
  • Provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities
  • Perform as the highest-level technical expert, providing both internal and external consulting services
  • Establish complex operational software configuration controls and system interfaces for computer system(s) assigned
  • Provide expertise and direction in the development or modification of complex software programs to enhance an operating system
  • Management of installation, maintenance, auditing and support of a secure MS Windows network environment and limited web/data application service
  • Analyze and troubleshoot system anomalies to ensure optimum equipment performance
  • Management of periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes
  • Attend planning and requirements meetings with IT staff, Program Managers and customers as required
  • Prepare systems for operational use and support operational tests
  • Provide technical guidance and leadership to the team

Requirements

  • 10+ years of related experience
  • US Citizenship Required
  • Bachelor's degree in a related area OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience (4 years)
  • Information Assurance Technician Level 3 or Information Assurance Manager 3 certifications preferred
  • Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems administration and associated hardware
  • Thorough knowledge of CISCO network and switching and routing
  • Thorough knowledge of virtualization technologies such as VMware 6.5 and VDI
  • Working knowledge of Active Directory, Group Policy and security hardening
  • Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration
  • Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to C&A
  • Thorough knowledge of and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions is a plus
Benefits
  • Health insurance
  • 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
  • Full flex work weeks where possible
  • Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • Short and long-term disability benefits
  • Life insurance, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Windows 2012R2 ServerMicrosoft Exchange Server 2010Microsoft Exchange Server 2016Microsoft Windows 7 administrationMicrosoft Windows 10 administrationCISCO networkingVMware 6.5Active DirectoryGroup PolicyRisk Management Framework
Soft skills
technical guidanceleadershipconsultingtroubleshootingcommunicationplanningteam collaborationproblem-solvingdirectioncustomer interaction
Certifications
Information Assurance Technician Level 3Information Assurance Manager 3