
Director, IT Support
General Dynamics Information Technology
full-time
Posted on:
Location Type: Office
Location: Bedford • Massachusetts • United States
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Salary
💰 $155,465 - $210,335 per year
Job Level
About the role
- Working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies
- Provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities
- Perform as the highest-level technical expert, providing both internal and external consulting services
- Establish complex operational software configuration controls and system interfaces for computer system(s) assigned
- Provide expertise and direction in the development or modification of complex software programs to enhance an operating system
- Management of installation, maintenance, auditing and support of a secure MS Windows network environment and limited web/data application service
- Analyze and troubleshoot system anomalies to ensure optimum equipment performance
- Management of periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes
- Attend planning and requirements meetings with IT staff, Program Managers and customers as required
- Prepare systems for operational use and support operational tests
- Provide technical guidance and leadership to the team
Requirements
- 10+ years of related experience
- US Citizenship Required
- Bachelor's degree in a related area OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience (4 years)
- Information Assurance Technician Level 3 or Information Assurance Manager 3 certifications preferred
- Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems administration and associated hardware
- Thorough knowledge of CISCO network and switching and routing
- Thorough knowledge of virtualization technologies such as VMware 6.5 and VDI
- Working knowledge of Active Directory, Group Policy and security hardening
- Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration
- Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to C&A
- Thorough knowledge of and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions is a plus
Benefits
- Health insurance
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life insurance, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Windows 2012R2 ServerMicrosoft Exchange Server 2010Microsoft Exchange Server 2016Microsoft Windows 7 administrationMicrosoft Windows 10 administrationCISCO networkingVMware 6.5Active DirectoryGroup PolicyRisk Management Framework
Soft skills
technical guidanceleadershipconsultingtroubleshootingcommunicationplanningteam collaborationproblem-solvingdirectioncustomer interaction
Certifications
Information Assurance Technician Level 3Information Assurance Manager 3