Develop and manage integrations between ServiceNow and BMC Remedy
Build and customize applications on the ServiceNow platform
Create and manage data migration processes from Remedy to ServiceNow
Create custom scripts to automate processes and meet business requirements
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Contribute to IT-related technical processes reviews and continual process improvement
Grow junior talent through mentoring, partnership, and technical reviews

Requirements

5+ years of related experience
Technical Training, Certification(s) or Degree
Experience in developing and customizing ServiceNow applications and modules, especially ITSM
Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
Proficiency with integration methods like SOAP, REST, and web services
Strong scripting skills with at least one language – preferably JavaScript
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
Excellent understanding of the Agile software testing process and lifecycle
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Benefits

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Flexible work week to own your priorities at work and at home
Award-winning culture of innovation and a military-friendly workplace

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ServiceNowBMC RemedyJavaScriptSOAPRESTweb servicesdata migrationcustom scriptingITSMAgile software testing

Soft skills

analytical skillsproblem-solvingdebugging skillsorganizational skillstime managementcommunication skillsmentoringcollaborationtroubleshootingprocess improvement

Certifications

ServiceNow Certified Systems AdministratorTechnical TrainingCertification(s)Degree