Customer Service Representative II
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $16 - $21 per hour
Job Level
About the role
- Provide knowledgeable responses via phone and email
- Acquire and maintain understanding of software applications
- Assist callers with software installation and configuration
- Engage in active listening to diagnose problems
- Accurately maintain all required call logs and documentation
- Work overtime as needed
- Perform other duties as assigned
Requirements
- 1+ years of related experience
- High School Diploma/GED
- Experience supporting PCs running the Windows operating system
- Experience supporting Web-based applications
- Ability to organize simultaneous tasks for individual assignments
- Must not be in default on a Federal Student Loan
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- 15 days of paid leave per calendar year for vacations
- Additional 10 paid holidays per year
- Short and long-term disability benefits
- Life and accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness and business travel accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software installationsoftware configurationWindows operating systemWeb-based applications
Soft skills
active listeningorganizationproblem diagnosis
Certifications
High School DiplomaGED