Information Technology Support Specialist – TS/SCI w/Poly
General Dynamics Information Technology
full-time
Posted on:
Location Type: Office
Location: Annapolis Junction • Maryland, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $34 - $46 per hour
Job Level
Mid-LevelSenior
Tech Stack
TypeScript
About the role
- Respond to user inquiries via phone, email, chat, or ticketing systems.
- Log and track support requests using help desk ticketing system.
- Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
- Provide step-by-step guidance to users for troubleshooting common problems.
- Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
- Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
- Install, configure, and update software on user devices.
- Assist with password resets, account lockouts, and access issues.
- Support basic printer, scanner, and peripheral troubleshooting.
- Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
Requirements
- 5+ years of related experience
- Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
- Security Clearance Level: TS/SCI w/Poly
- Required: CompTIA Security+ certification is required within 3 months of start date
- Associates of Arts/Associates of Science required
- US Citizenship Required
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware installationsoftware installationnetwork troubleshootingremote access toolstechnical supportticketing systemsprinter troubleshootingscanner troubleshootingIT asset managementaccount management
Soft skills
user supportmentoringcommunicationproblem-solvingteam collaboration
Certifications
CompTIA Security+