General Dynamics Information Technology

Platform Support Engineer

General Dynamics Information Technology

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $35 - $47 per hour

Job Level

SeniorLead

Tech Stack

AndroidiOS

About the role

  • Work independently to resolve service tickets
  • Collaborate with teammates (engineers, developers, and architects) to resolve platform issues
  • Mobile Application Management (MAM) support for Android and iOS
  • Diagnose and resolve issues with M365 apps (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, etc.)
  • Handle user onboarding, offboarding, troubleshooting access and permission related issues
  • Address basic security concerns (MFA and phishing)
  • Responds to user requests and provides technical support and training to end users
  • Ensure that all tickets are documented with status, customer communications, and full description of the problem/resolution daily
  • Provide troubleshooting, root cause analysis, and provide support to the M365 architect and admins to ensure platform operations and uptime

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Communications, or Computer Engineering, or equivalent experience plus 5 years of required experience below OR Associate's degree plus 7 years of required experience below
  • 5+ year’s experience supporting iOS and Android devices
  • 5+ year’s experience supporting Windows Intune
  • 5+ year’s experience supporting M365 products (Outlook, SharePoint, Teams, OneDrive, Office suite)
  • 5+ year’s experience supporting mobile access, such as MAM or Mobile Device Management (MDM)
  • Must be able to obtain a Public Trust clearance and meet United States residency requirements
Benefits
  • a variety of medical plan options, some with Health Savings Accounts
  • dental plan options
  • a vision plan
  • a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
  • full flex work weeks where possible
  • a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year
  • The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
  • short and long-term disability benefits
  • life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Mobile Application ManagementM365 supporttroubleshootingroot cause analysisuser onboardinguser offboardingsecurity concernsaccess managementpermission managementtechnical support
Soft skills
independent workcollaborationcommunicationproblem resolutioncustomer servicetraining
Certifications
Bachelor’s degreeAssociate's degreePublic Trust clearance