Quality Assurance Pharmacist – Medicare
Capital Rx
Cloud
Call Center Speech Analyst
General Dynamics Information Technology
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $52,700 - $71,300 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Deliver insights to help our clients turn data into action as a Data Analyst Associate at GDIT
- Support BCRC team and partner with senior analysts to process requests and transform category builders, case studies, and strategic planners using VLOOKUP into Pivot Tables and Clustered Charts
- Learn, navigate, and utilize Benefits Coordination Systems, Verint, IVA, and Avaya software to surface insights, system irregularities, and emerging trends when monitoring agent-customer interactions and transcriptions
- Consult with tenured analysts to translate relational datasets, report dashboard findings, and showcase discoveries regarding behavioral patterns and customer feedback using PowerPoint/Slides
- Achieve consensus through collaborative sharing, peer review, and team approval when calculating, constructing, and finalizing investigatory findings
- Participate in team meetings, offer and welcome feedback, examine best practices, streamline methodologies, and continuously elevate standards using Microsoft Teams, Zoom Comm, SharePoint, and Google Chats
- Maintain structured logs in Google Sheets of critical terms, themes, and categories to support query optimization and topic coverage
- Participate in live monitoring and real-time analysis to address urgent issues requiring immediate detection or escalation
- Perform real-time targeted listening activities using BCRC guidelines and Speech Analytics methodologies to identify emerging trends from media sets
- Produce report dashboard findings and present discoveries to business partners using PowerPoint/Slides
- Support federal contract work and comply with background checks, drug testing, and Public Trust requirements
Requirements
- Bachelor’s degree in business, Technology, Data Science, or an equivalent combination of education and directly relevant experience
- 2+ years’ proven experience in business analytics, speech analytics, or data reporting
- 2+ years’ experience in the healthcare industry, with familiarity with Medicare-related data collection and recovery activities
- 2+ years of related experience
- Skills: Analytics, Customer Service, Medicare, Microsoft Office
- Proficiency in Microsoft Office or Google Workspace applications, particularly Excel/Sheets, Word/Docs, Outlook/Gmail, and PowerPoint/Slides
- Prior experience working in a call center or customer service environment
- Must be able to obtain a Public Trust clearance (NACI (T1))
- Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law
- Travel Required: Less than 10%
- Scheduled Weekly Hours: 40
- US Citizenship Required: No
- Desired: 2+ years with Correspondence, Data Collection, Recovery, or ESRD processes
- Desired: Proven ability to quickly learn and effectively use new software tools and platforms
- Desired: Strong analytical, critical thinking, and problem-solving skills
- Desired: Excellent listening, verbal, and written communication abilities
- Desired: Ability to welcome, accept, and implement feedback constructively
- Desired: Highly adaptable to working collaboratively in a team-oriented environment
- Desired: Detail-oriented able to meet deadlines with a strong focus on accuracy and quality
- Desired: Proactively adept at identifying and pursuing new tasks and assignments automatically
