Generac

Systems Support Specialist II

Generac

full-time

Posted on:

Location Type: Hybrid

Location: Oshkosh • Wisconsin • United States

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About the role

  • Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment
  • Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support through troubleshooting incidents with customers via phone or virtual communication
  • Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time
  • Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests
  • Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage
  • Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files
  • Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets

Requirements

  • Associate degree in Computer Science or equivalent experience
  • 2 years of experience troubleshooting PC’s, printers, phone and network issues
  • Certification/License
  • Preferred: Bachelor's degree in Computer Science
  • Preferred: MCSE (Microsoft Certified Systems Engineer)
  • Preferred: MCTS (Microsoft Certified Technology Specialist)
  • Preferred: CNA (Cisco Certified Network Administrator)
  • Preferred: ITIL (Information Technology Infrastructure Library) certification
  • Work Experience: Combination of in-person support as well as virtual (remote) support
  • Physical Demands: Employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
  • The employee is regularly required to stand and walk.
  • On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
  • The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
  • Occasional travel.
Benefits
  • Employee may be at remote site without quick access to higher tier of support.
  • Travel may be required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnosingrepairingmaintainingupgradingroot cause analysissystem upgradesconfigurationdata migrationdocumentation
Soft Skills
communicationproblem-solvingprioritizationindependencecustomer supportteam collaborationadaptabilityattention to detailtime managementescalation management
Certifications
Associate degree in Computer ScienceBachelor's degree in Computer ScienceMCSEMCTSCNAITIL certification