Administration Support Specialist
Guidant Financial
Customer Experience Technical Representative, French Bilingual
Generac
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- Deliver Generac’s “Customer First” promise and provide excellent customer care using product knowledge
- Receive and document all customer interactions in real time; correspond via email, phone, text, or chat
- Troubleshoot installation and technical issues and assist customers with issue resolution in the moment
- Maintain contact center metrics including customer satisfaction, productivity, and adherence
- Escalate complex inquiries or complaints to specialized teams appropriately
- Maintain Outlook inbox, calendar, and tasks; flexible to work overtime; occasional travel; maintain product knowledge through training
Requirements
- High School Diploma or GED
- 1 year experience in a customer service role or technical troubleshooting
- Bilingual French proficiency
- Contact Center experience with troubleshooting (preferred)
- Experience handling a high volume of inbound calls (preferred)
- ERP experience using SAP or equivalent (preferred)
- CRM experience using SAP or Salesforce (preferred)
- Basic use of Microsoft Office Suite including Teams, Outlook, Calendar
- Technical aptitude and ability to pass product and process testing following training
- Excellent verbal and written communication skills
- Ability to de-escalate/conflict resolution skills
- Ability to lift up to 25 - 50 pounds occasionally
