Geneo

Sales Operations Manager

• Support Salesforce end users by troubleshooting issues and resolving day-to-day questions.
• Act as an advocate for Sales stakeholders, capturing feedback and translating it into system improvements.
• Develop and maintain clear, user-friendly documentation and training materials.
• Deliver training sessions and enablement resources to drive Salesforce adoption and confidence.
• Support change management initiatives tied to new features, enhancements, and process updates.
• Document, enforce, and maintain Salesforce data governance policies.
• Ensure data quality, accuracy, and consistency across accounts, contacts, opportunities, and territories.
• Perform regular data audits and validations to maintain reporting and forecasting integrity.
• Maintain territory structures, account ownership rules, and customer alignment.
• Collect, analyze, and interpret sales data to identify trends, patterns, and performance insights.
• Develop and maintain Salesforce dashboards and reports to provide real-time visibility for Sales and leadership.
• Partner with Sales leadership, Product Managers, and stakeholders to analyze business needs and define requirements.
• Translate business needs into functional Salesforce solutions using standard Salesforce capabilities.
• Promote operational excellence through standardized processes, best practice sharing, and governance.
• Own and manage the Salesforce enhancement backlog, partnering with stakeholders to prioritize initiatives.

Sales Operations Analyst