Conduct the Voucher intake process, ensuring clarity on benefits to injured workers and outlining the support to be provided by the assigned Case Specialist for a smooth transition
Collaborate with Case Specialists on routine case file reviews to ensure cases are progressing as expected and meeting critical deadlines
Handle all escalated concerns for each case, providing timely and effective resolutions
Stay current on industry-related topics, updates, and changes to regulations within the Workers' Compensation realm
Collaborate with the Voucher team to maintain efficient case flow and operational excellence
Maintain subject matter expertise within the SJDB industry and promote cross-functional awareness and education to effectively advance the service offerings and company initiatives through leadership, planning and established business standards
Perform all duties and responsibilities associated with being a Vocational Rehabilitation Counselor to injured workers and client attorneys
Develop and deliver regular training sessions for the voucher team, aiming to maintain the highest standards of quality and service, with collaborative input from the External Sales Voucher Counselor
Identify trendsetter ideas by researching industry and related events, publications and announcements
Attend educational workshops and industry events, review professional publications, establish personal networks with industry influencers and participate in professional societies
Promote Gemini core values, standards of conduct/integrity and its culture by employing high ethical standards and leading by example
Exercise a high level of independent judgment and discretion while operating under general supervision
Perform additional duties as assigned

Requirements

Undergraduate degree in related field required
Minimum of 3 years of full-time experience in conducting vocational evaluations, counseling and placement of disabled adults
Vocational and Return-to-Work Counselor (VRTWC) Certification and Accreditation required
Previous legal experience is preferred but not required
Thorough understanding of workers’ compensation regulations, codes and guidelines as they pertain to vocational rehabilitation and the overall industry
Industry knowledge and strong relationships with all pertinent parties in the workers' compensation realm

Benefits

Comprehensive medical, dental, and vision coverage
Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
401(k) plan with company match
Tuition reimbursement program
Employee Assistance Program and legal assistance benefit
Company-paid annual charitable donation in your name
Employee recognition program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

vocational evaluationscounselingplacement of disabled adultscase file reviewstraining developmenttrend analysis

Soft Skills

collaborationproblem-solvingcommunicationleadershipindependent judgmentethical standards

Certifications

Vocational and Return-to-Work Counselor (VRTWC) Certification