GEM Technologies

Senior Systems Engineer

GEM Technologies

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $75,000 - $110,000 per year

Job Level

Senior

Tech Stack

AWSAzureCloudCyber SecurityDNSFirewallsGoogle Cloud PlatformVoIP

About the role

  • GEM Technologies: Managed Services Provider delivering technology solutions to local businesses.
  • Maintain, configure, and operate IT infrastructure, cloud platforms and computer systems.
  • Research and development to improve and align IT with business needs.
  • Identify and resolve infrastructure problems to prevent disruptions.
  • Work with multiple clients to provide expert technical support and ensure system security and performance.
  • Design, implement, and maintain Windows-based systems and infrastructure.
  • Provide expert technical support to clients, resolving issues related to their systems.
  • Analyze and optimize system performance, identifying areas for improvement.
  • Create and maintain documentation of system configurations, procedures and troubleshooting guides.
  • Stay up-to-date with emerging technologies and trends in systems engineering.
  • Experience with cybersecurity, including firewalls and best practices for securing systems.
  • Experience with disaster recovery and regaining access and functionality to IT infrastructure.
  • Work onsite at client locations throughout the NYC metro area occasionally.

Requirements

  • Ability to communicate effectively with organizational personnel and clients.
  • Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
  • Adapt easily to rapid changes in requests, processes, and procedures.
  • Ability to set goals and prioritize tasks.
  • Uses an objective, logical, rigorous, and detail-oriented approach to work.
  • Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
  • Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
  • Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
  • Strong attitude and desire to learn new technologies.
  • Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
  • Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
  • Must work well in a team environment and participate in working meetings
  • Hybrid position – Based in NYC area, occasional client visits are an integral part of this role
  • Must maintain a clean and presentable work environment for video calls when working from home as well as in the office
  • Systems administration: Proficiency in managing and maintaining computer systems.
  • Network protocols: Understanding of network communication protocols.
  • Hardware configuration: Knowledge of configuring hardware components.
  • Software deployment: Ability to deploy and manage software solutions.
  • Scripting languages: Excellent scripting skills using languages.
  • Security knowledge: Familiarity with system security practices.
  • Cloud-based computing: Experience with cloud platforms.