GEICO

Principal Product Manager – Service Intelligence Products

GEICO

full-time

Posted on:

Location Type: Hybrid

Location: Palo Alto • California • Illinois • United States

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Salary

💰 $131,200 - $229,600 per year

Job Level

Lead

About the role

  • Define and own the product strategy for Next Best Action use cases across the Service Experience
  • Translate complex analytical, decisioning capabilities into intuitive, scalable product features that deliver business impact
  • Coordinate plans across the Service product team for testing/uptake into the Service Experience
  • Define measurement frameworks to quantify the performance and value of NBA initiatives/features
  • Partner with enterprise data, AI/ML platform, and analytics teams to improve data accessibility, quality, and readiness for the Service Experience product team
  • Lead by example ensuring product decisions are grounded in data, measurable outcomes, and customer value

Requirements

  • Bachelor’s degree in business, engineering, computer science or related field
  • 10+ years of Product Management experience, with at least 3+ years focused on data, ML, decisioning, or analytics-heavy products
  • Demonstrated success in delivering complex digital products/journeys in a cross-functional, agile environment
  • Strong analytic mindset: ability to use quantitative and qualitative data to drive decisions, define and track success metrics
  • Excellent stakeholder management and communication skills; ability to influence across technical and business audiences
  • Proficiency with structured problem-solving, hypothesis-driven development, and experimentation frameworks
  • Deep experience defining strategy for intelligence or recommendation systems, personalization, NBA/next-best-offer, or similar use cases
  • Experience leading and/or mentoring other Product Managers
Benefits
  • Comprehensive Total Rewards program
  • 401K savings plan with a 6% match
  • Performance and recognition-based incentives
  • Tuition assistance
  • Mental healthcare support
  • Fertility and adoption assistance
  • Workplace flexibility through GEICO Flex program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Product ManagementData AnalysisMachine LearningDecisioningAnalyticsAgile MethodologyHypothesis-driven DevelopmentExperimentation FrameworksDigital Product DevelopmentPerformance Measurement
Soft skills
Analytic MindsetStakeholder ManagementCommunication SkillsInfluencing SkillsLeadershipMentoringCross-functional CollaborationProblem-solvingCustomer Value FocusStrategic Thinking
Certifications
Bachelor’s Degree