GEHA Health

Business Analyst – Sales Operations

GEHA Health

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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Salary

💰 $70,882 - $89,670 per year

About the role

  • Serve as the primary bridge between B2B, Inside Sales, and IT teams to translate business needs into technical solutions
  • Engage in deep-dive discovery to gather granular requirements and author user stories
  • Partner directly with B2B and Inside Sales teams to analyze current workflows, identify friction points, and propose technology-driven improvements
  • Conduct comprehensive process discovery sessions to translate front-line sales challenges into actionable functional requirements
  • Collaborate closely with Sales Leadership to evaluate and prioritize incoming technology requests
  • Manage the end-to-end delivery of system enhancements
  • Collaborate with the IT Business Analyst to translate business requirements into refined User Stories and technical specifications
  • Perform rigorous User Acceptance Testing (UAT) to validate that technical builds solve intended sales problems
  • Proactively research emerging sales technologies and AI trends
  • Serve as the functional lead for AI sales tools, gathering requirements from the field
  • Establish a rigorous cadence for reviewing and updating AI knowledge bases, prompts, and playbooks

Requirements

  • Bachelor’s degree is required in business, information systems, or a related field
  • 3-5 years of experience in Sales Operations, Business Analysis, or a Systems-focused role
  • Proven experience in business analysis or product ownership, specifically within a Salesforce environment
  • Expertise in writing high-quality User Stories, managing backlogs, and leading UAT
  • Strong ability to "speak both languages” navigating technical conversations with IT and strategic conversations with Sales
  • Exceptional organizational skills with a passion for documentation and process mapping
  • Experience managing or curating content for AI/Large Language Model tools is a significant plus.
Benefits
  • Health/Vision/Dental benefits effective day one
  • 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
  • Robust employee well-being program
  • Paid Time Off
  • Personal Community Enrichment Time
  • Company-provided Basic Life and AD&D
  • Company-provided Short-Term & Long-Term Disability
  • Tuition Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisproduct ownershipUser StoriesUser Acceptance Testingprocess mappingSalesforceAI sales toolscontent managementbacklog managementtechnical specifications
Soft Skills
organizational skillscommunicationcollaborationproblem-solvinganalytical thinkingdocumentationstakeholder managementadaptabilityleadershipstrategic thinking