GEHA Health

Procurement

• Serves as company point of contact for issues with GEHA partners within the Vendor Manager Office division for vendors with high impact to company cost and program completion.
• Acts as a liaison between current and future external partners and GEHA to address issues surrounding contract performance.
• Onboard new external partners, ensuring they meet quality, cost, and compliance requirements.
• Lead supplier selection process, negotiate contracts, and manage supplier relationships to ensure favorable terms and conditions.
• Monitors daily workflow and provides guidance on processes and special handling items for major expenses to the business.
• Manages the daily performance of the current and future external partnerships.
• Establishes work priorities for the current and future external partnerships and monitors and reviews the work of the partners.
• Monitors productivity levels of the partners to ensure company goals are met.
• Maintains current and future external partnerships performance criteria as outlined in the contract and tracks such criteria, against actual performance.
• Provides external partners performance summary monthly.
• Evaluates the knowledge and skill levels of the current and future external partnerships staffing to ensure performance levels are meeting and exceeding standards needed to accomplish GEHA’s business requirements.
• Prepares analysis to evaluate partner’s contract performance for use in approval of monthly invoices.
• Manages grievances and partner relation issues as needed and involves the Director when issues become larger.
• Provides proper training for the current and future external partnerships on new GEHA processes, and any additional training needed on existing processes.
• Monitors current and future external partnerships recruitment to ensure current and future external partnerships has proper staffing for supporting and maintaining GEHA’s business requirements.
• Works with manager to design metrics and processes to ensure partner relationships are consistently reviewed and managed.
• Works with executives to determine and analyze new vendor relationships to determine the best partner by managing the RFP process end to end.
• Build RFP process end to end that can be used for all contracts including how often contracts need to be renewed, can be signed for, etc. Other miscellaneous projects, as assigned.

Senior Strategic Sourcing Partner – Non-HR Role

Architect

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Business Architect

• Accelerate strategy to execution by partnering with business leaders and subject matter experts
• Identify and validate applicable business capabilities and apply them to business architecture artifacts
• Conduct business capability assessments and strategic readiness assessments
• Build business capability roadmaps to inform strategic planning
• Oversee creation, maintenance, validation, and governance of business architecture artifacts and methodologies
• Maintain the repository for the Business Capability Model and ensure consistency among artifacts
• Elicit needs, analyze opportunities, and provide workable solutions following business architecture practices
• Assess technologies, processes, and data in collaboration with business partners
• Apply modeling techniques to illustrate business capability-to-technology alignment
• Develop and deliver presentations to audiences at all levels
• Provide comprehensive Business Architecture consultation to business and IT stakeholders
• Build and maintain stakeholder relationships and manage expectations
• Perform other duties as assigned

Outside Sales

• Drive the recruitment of contract resources in select markets based on planned in market events and sales programs
• Assess markets based on sales plans and identify areas where contract resources are needed for recruitment
• Coordinate contractor resources to attend select sessions and events in various markets across the United States, ensuring coverage and representation in key locations
• Develop and maintain relationships with contracted resources, providing guidance, support, and resources
• Collaborate with internal teams to develop comprehensive training programs and materials for contracted resources
• Conduct training sessions and workshops on event protocols, product information, messaging, and customer engagement techniques
• Track and monitor contractor performance, providing feedback, coaching, and support to enhance effectiveness
• Ensure contracted resources have necessary print materials, promotional items, and resources; coordinate logistics and distribution
• Serve as the primary point of contact for contractors, addressing inquiries and resolving issues throughout the event cycle
• Collaborate with internal stakeholders to identify process improvements, efficiency enhancements, and resource optimization
• Maintain accurate records and documentation related to contractor activities, expenses, and performance metrics
• Stay informed about industry trends, best practices, and regulatory requirements related to contractor management and event coordination

Senior Field Sales and Brand Ambassador Manager

Communications

• Design and create strategic executive communications and assets for senior leadership and board of directors.
• Create key strategy assets and presentations in collaboration with Growth division VPs to inform leadership and the board about market, product, or philanthropy positioning and strategic recommendations.
• Provide counsel to VPs and C-suite executives on communications strategy and materials.
• Gather and synthesize information from leaders and multiple departments into compelling white papers or presentations.
• Organize leadership meetings with employees and coordinate meeting materials.
• Prioritize and manage a high-volume of strategic projects while meeting deadlines and maintaining high quality.
• Maintain focus on strategic impact of communications programs rather than tactical internal communications.
• Serve as a key role in the Growth division reporting to the VP of Member Experience, Corporate Communications and Corporate Social Responsibility.

Executive Communications Manager

Brand Ambassador

• Build awareness of GEHA’s healthcare product portfolio within target markets by attending and coordinating local enrollment and wellbeing events
• Serve as interface between federal employees and GEHA at events, providing excellent service and product knowledge
• Become an expert in GEHA’s products & services and build awareness of the healthcare industry and local market
• Strictly adhere to relevant regulatory & compliance guidelines
• Travel to and staff health fairs and enrollment events; coordinate local enrollment and wellbeing events

Affiliate Manager

• Manage and support critical supplier relationships to ensure adherence to contractual obligations and healthcare regulations
• Support business units (BUs) in managing supplier relationships aligned with organizational goals
• Conduct and participate in account reviews with suppliers to foster and maintain business relationships
• Monitor and analyze supplier performance; conduct regular performance reviews to ensure performance guarantees are met
• Identify areas for improvement and work with BUs to implement corrective actions and continuous improvement initiatives
• Ensure missed performance resolution strategies are identified and liquidated damages are correctly calculated and received
• Identify and mitigate risks associated with supplier engagements; address reported risk events and facilitate root cause analysis with proper documentation
• Facilitate and oversee cross-functional discussions related to supplier risk and performance
• Support monitoring of contract terms; manage contract renewals, amendments, and terminations
• Collaborate with internal stakeholders including clinical, administrative, and operational teams to understand business needs and objectives
• Facilitate communication between suppliers and internal teams and act as primary escalation point for supplier-related issues
• Analyze data and build pivot tables, dashboards, and visualizations to support performance monitoring and strategic decision-making

Senior Strategic Vendor Oversight Partner

Manager

• Lead audits and supervise claim audit team members and external third-party auditors.
• Conduct audit planning and supervise fieldwork ensuring compliance with Global Internal Audit Standards and G.E.H.A Internal Audit methodologies.
• Provide expertise in review, research, and analysis of claim exceptions; present audit findings and recommendations.
• Prepare and review draft audit reports with clear, constructive, actionable recommendations.
• Coordinate and oversee healthcare claim audits with third-party claim administrators and external claim auditors.
• Monitor open audit findings, remediation plans, and follow-ups; facilitate communications with internal/external partners.
• Perform quality review of workpapers and audit deliverables; lead postmortem sessions to capture lessons learned.
• Manage multiple projects, prioritize assignments, and proactively identify needs and solutions.
• Deliver training to less experienced team members and assist with Ad Hoc projects as requested.

Manager, External Audit

Software Engineer

• Serve as the technical expert on Salesforce.com implementations
• Design elegant user experiences, utilizing advanced functionality, while ensuring long-term maintainability
• Develop, test, deploy and maintain high-quality solutions
• Work closely with Team Lead and Solution Architect to develop these solutions
• Create technical specifications for new projects based on business unit requirements
• Make recommendations to the business unit
• Administrator work will also be required, i.e. managing user permissions and access
• Provide technical support to business units by answering questions about product features or helping with use cases
• This may include training
• Provide recommendations for Salesforce process improvements
• Operate within the devops process, create roll back contingencies and manage backup solutions
• Handle multiple projects simultaneously
• Work closely with business analysts, project managers, and other developers
• Communicates work progress and status to the Team Lead
• Manage applications after they have been launched to ensure that they are performing as expected
• Create and maintain documentation for new and existing applications to ensure that business units and other members of the development team can effectively use them
• Participates in sessions, presentations and meetings
• Learn new/enhanced features and grow your Salesforce expertise
• Mentor less-experienced ed roles with responsibility for their technical development
• Stay up to date on Salesforce releases and new/enhanced features related to declarative development tools
• Other duties as assigned

Senior Strategic Sourcing Partner – Non-HR Role

Business Architect

Business Architect

Senior Field Sales and Brand Ambassador Manager

Executive Communications Manager

Brand Ambassador

Senior Strategic Vendor Oversight Partner

Manager, External Audit

Senior Developer