Gedanken - GCertifica

Engineer

• Design and implement high-performance architectures for data processing in big data environments;
• Design, implement, monitor, and maintain data ingestion and processing pipelines;
• Structure and evolve the use of data lakes, data warehouses, and Master Data Management (MDM) practices;
• Collect, transform, store, and make data available from various sources (internal and external);
• Develop and maintain ETL/ELT processes, crawlers, OCR solutions, and API integrations;
• Support the development of solutions that enable strategic decision-making;
• Conduct studies, tests, and continuous improvements in data architecture and processing;
• Manage and coordinate partners/suppliers involved in data projects.

Data Engineer

Backend Engineer

• Develop, enhance, and maintain platform features, ensuring quality, performance, and scalability;
• Participate in the technical definition of solutions together with Product and Engineering teams;
• Write clean, well-structured code following architectural and security best practices;
• Create and execute unit tests and support delivery quality together with the QA team;
• Perform analysis and troubleshooting, seeking sustainable and efficient solutions;
• Contribute to code reviews and continuous product improvements;
• Work collaboratively with multidisciplinary teams, contributing to technical decisions and system evolution.

Developers – Front-end, Back-end, SQL

Customer Success Manager

• Active management of the client portfolio
• Accelerate product adoption and maintain customer engagement
• Ensure customers achieve the expected outcomes with our products and services
• Connect with different stakeholder types within the client organization (users, decision-makers)
• Conduct regular follow-up meetings with clients
• Monitor and drive product usage, consistently sharing best practices
• Use a consultative approach to understand client processes and propose suggestions and solutions to improve them
• Build success milestones to be achieved with clients
• Turn customers into brand advocates
• Actively pursue account expansion (Up-Sell and Cross-Sell)
• Anticipate potential issues, lack of usage, and dissatisfaction
• Monitor customer satisfaction metrics and create action plans to recover detractor customers
• Contribute to reducing churn and down-sell

Customer Success Analyst – Junior

Software Engineer

• Desenvolver consultas e rotinas SQL para a plataforma G-Certifica, garantindo eficiência e desempenho;
• Implementar projetos para clientes com zelo, assegurando a alta qualidade das entregas;
• Analisar, desenvolver, testar e homologar novas funcionalidades, propondo melhorias que otimizem o processo de implantação;
• Identificar e resolver proativamente possíveis erros, mantendo a integridade e a confiabilidade dos sistemas;
• Colaborar com equipes multidisciplinares para garantir a integração e o alinhamento das soluções desenvolvidas.

Desenvolvedor SQL

Support Engineer

• Diagnose and resolve advanced platform issues;
• Provide clear, prompt, and efficient support to users;
• Log incidents in detail, contributing to the knowledge base;
• Report bugs, validate fixes, and coordinate with technical teams;
• Identify patterns, improvement opportunities, and preventive actions;
• Support the team's growth and promote customer service best practices.

Junior Support Analyst

DevOps Engineer

• Work cross-functionally with teams, promoting a DevSecOps culture throughout the entire development lifecycle;
• Implement and monitor security controls for applications, APIs, infrastructure, and cloud environments;
• Support the evolution of security practices without compromising the teams' agility.
• Enhance pipelines and processes with a focus on automation, quality, and security;
• Support the implementation of secure CI/CD and versioning best practices;
• Contribute to the continuous improvement of the platform's infrastructure and architecture.
• Manage identity and access (IAM), including authentication and authorization;
• Work with tools such as Keycloak and integrations between systems;
• Ensure security best practices for APIs and integrations.
• Support incident troubleshooting and root cause analysis;
• Propose and implement preventive improvements;
• Document standards, processes, and best practices for the teams;
• Assist squads in adopting more secure and efficient practices.

DevSecOps

Financial Planning and Analysis

• Liderar e estruturar os processos financeiros da empresa (contas a pagar/receber, fluxo de caixa, conciliação bancária, etc.);
• Elaborar, acompanhar e revisar o orçamento anual (budget) e o planejamento financeiro (forecast);
• Construir relatórios gerenciais e indicadores financeiros para suporte à tomada de decisão;
• Realizar análise de viabilidade de projetos, precificação e controle de margem;
• Apoiar a gestão de contratos e negociações com fornecedores e investidores;
• Garantir a conformidade fiscal, contábil e tributária junto a parceiros externos;
• Atuar lado a lado com as áreas de negócios para garantir sustentabilidade financeira e crescimento escalável;
• Participar de discussões estratégicas junto à liderança executiva.

Head of Finance

Product Marketing

• Build clear offers and manage the portfolio
• Structure pricing and monitor performance
• Ensure alignment between value proposition, execution, and financial results
• Lead pricing strategy together with Product, Finance, Marketing, and C-level
• Propose data-driven adjustments
• Work closely with Product Managers to define a market-impactful roadmap
• Influence product decisions based on positioning and strategy

Product Marketing Manager

• Collect, organize and analyze financial data to support decision-making.
• Prepare periodic and ad hoc financial reports for leadership.
• Assist in preparing the budget and financial forecasts, in partnership with other departments.
• Monitor the company's cash flow and identify trends and risks.
• Support the identification of cost-reduction opportunities and operational efficiency improvements.
• Ensure the accuracy and integrity of accounting records, including journal entries and reconciliations.
• Participate in specific projects, providing financial analysis and support for initiative implementation.
• Collaborate in the preparation of documents and information for internal and external audits.
• Work closely with teams such as Sales, Marketing and Operations, supporting their financial needs.