Client Support Specialist
Reciprocity Industries LLC
Customer Care Specialist
GECI Events
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Consulting system users (university staff and students) on all system-related questions through tickets, chats, and internal ticketing system;
- Writing product documentation (small articles with updates and changes for releases; comprehensive instructions for working with the system);
- Recording and documenting bugs and feature requests from users in Redmine.
Requirements
- Desire to study the system and its features in detail and promptly (the system is large, without the desire to understand it, it will be difficult to perform your work);
- Good written and spoken English;
- Ability to work California time: 12:00 PM to 08:00 PM Pacific Time Zone (10:00 PM to 07:00 AM Moscow Standard Time);
- Prepared for long-term relationships and desire to be part of our team.
- Advantages would be:
- Support experience (especially in English);
- Experience in logging and documenting bugs in various systems (Jira, Redmine, etc.);
- Experience in writing instructions and manuals in the IT field;
- Experience working with application/software releases and writing Release notes;
- Knowledge and experience with Helpdesk systems (Kayako, Freshdesk, Zendesk, etc.);
- Experience working in the IT field would be a big plus.
Benefits
- Fully remote work - you're required to be available during working hours and have a stable internet connection;
- Timely payment in USD;
- 20 paid days off (10 federal holidays and 10 days of your choice);
- Friendly team (support and developers).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bug loggingdocumentation writingsystem analysisrelease notes writingfeature request documentation
Soft skills
communicationteam collaborationadaptabilityattention to detail
