Customer Care Specialist
GECI Events
Technical Customer Service Specialist
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
- Performing routine call center activities concerning business products and services.
- Using the tools provided to guide you through customer conversations.
- Providing customers with important information while communicating in a warm empathetic manner.
- Gathering information to keep customer profiles and accounts up to date.
- Using your computer knowledge to give exceptional customer service.
Requirements
- Have a high school diploma or equivalent.
- Be able to successfully pass a criminal background check.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
- Have at least 6 months of customer service work experience.
- Typing Speed of 30WPM or higher.
- Have knowledge of desktop and portable devices.
- Have knowledge of relational databases, SSL and/or Servers.
- Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
- Secured workspace that has a door that separates you from the rest of your home.
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Weekends and holidays normally off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicerelational databasesSSLserverstyping speed 30WPMcomputer knowledgeinternet speed 10mbps downloadinternet speed 3mbps uploadping results lower than 175ms
Soft skills
empathetic communicationproblem resolutioncustomer needs identification
Certifications
high school diploma or equivalent
