Customer Success Manager – ISO
GE Vernova
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • New York • United States
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Salary
💰 $140,300 - $233,800 per year
About the role
- Develop CX strategy for Markets customers and lead execution with top ISOs
- Serve as the primary technical relationship owner post-deployment, ensuring alignment with customer objectives
- Build strong executive relationships within customer organizations
- Maintain deep product knowledge across GE Vernova’s Grid Software portfolio
- Collaborate with customers to understand operational use cases
- Monitor customer health and identify risks to retention
- Lead regular check-ins and business reviews with customers
- Help lead Root Cause Analysis following critical issues
- Act as the internal voice of the customer to enhance overall experience
- Contribute to the development of best practices for customer success strategies
Requirements
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field
- 10+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors
- Strong technical acumen with the ability to quickly learn and articulate complex software solutions
- Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
- Demonstrated experience participating in or leading root cause investigations and post-mortem processes
- Excellent communication, presentation, and stakeholder management skills
- Proven ability to manage multiple priorities in a fast-paced, dynamic environment
- Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementtechnical consultingroot cause analysissoftware solutionsgrid softwareenergy transitiongrid modernizationoperational use casesbusiness reviews
Soft Skills
customer empathyresults-oriented mindsetcommunication skillspresentation skillsstakeholder managementrelationship buildingprioritizationcollaborationproblem-solvingadaptability
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer ScienceBachelor’s degree in Business