Senior Service Manager – Customer Service Management
GE Vernova
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $119,600 - $199,400 per year
Job Level
About the role
- Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication
- Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction
- Proactively identify customer needs and develop solutions aligned with business priorities
- Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements
- Build comprehensive, man-loaded project schedules based on clearly defined scopes
- Develop accurate job cost estimates grounded in detailed scheduling and resource planning
- Lead end-to-end outage planning, including contingency development for scope variations and field surprises
- Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution
- Apply a deep understanding of EHS and quality risks inherent to each scope of work
- Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements
- Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback
Requirements
- Foundational technical knowledge is a non-negotiable prerequisite for this role
- Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred
- Working knowledge of Steam Power equipment, systems, and outage work scopes
- Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects
- Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates
- Strong understanding of EHS standards and quality requirements in field service environments
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical knowledgescope developmentproject schedulingjob cost estimationoutage planningresource planningEHS standardsquality requirementsSteam Power systemsfield service environments
Soft Skills
communicationtrust buildingcollaborationproblem solvingprocess improvementpeer collaborationknowledge sharingopenness to feedbackcredibilitycustomer engagement