Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100)
Provide customer issue resolution through preparation and delivery of technical documents
Oversee technical Installation & Commissioning activities of new GE Vernova Aero products
Ensuring timely and accurate customer support via use of Service Now
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance
Uses prior experience and on-the-job training to solve straightforward tasks
Has access to technical skills and analytic thinking required to solve problems
May use multiple internal sources outside of own team to arrive at decisions
Off-Hour availability and some travel time may be required
Perform site event analyses to determine root cause and corrective actions / preventative actions

Requirements

Bachelor's degree or above in engineering or technology related discipline from an accredited university or college
5 or more years of field service experience with gas turbine technology, instrumentation, electrical systems, or troubleshooting
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Previous working experience with GE Aeroderivative Gas Turbine engine, package or controls systems
Working knowledge of mechanical / electrical systems, oil systems, fuel systems, water systems, generators, controls systems or other auxiliary equipment
Ability to read and understand technical drawings (one line diagrams, controls logic, schematics, P&ID, etc.)
Ability to troubleshoot assembly related issues and / or gas turbine package operational issues
Experience leading projects involving multi-disciplinary teams
Comfort with interacting with customers, in person, answering technical questions
Demonstrated team player
Creative, out-side-the-box thinker
Self-starter
Inquisitive
Problem solver

Benefits

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

gas turbine technologytroubleshootingmechanical systemselectrical systemsinstrumentationtechnical documentationtechnical drawingscontrols systemsP&IDanalytical thinking

Soft Skills

oral communicationwritten communicationproblem solvingteam playercreative thinkingself-starterinquisitivecustomer interactionproject leadershipjudgment

Certifications

Bachelor's degree in engineering or technology