Customer Support Engineer
GE Vernova
full-time
Posted on:
Location Type: Office
Location: Atlanta • United States
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Salary
💰 $113,200 - $188,800 per year
About the role
- proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
- provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
- support technical scope planning for outages, working with OFS, regional ITR teams, and customer
- oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
- lead technical initiatives driving fleet performance and reliability
- grow the customer relationship into a trusted partnership
Requirements
- 8 years of relevant engineering experience
- significant experience in the Engineering/Technology & Customer Service Engineering field
- Bachelor's degree in Engineering from an accredited university or college
- ability and willingness to travel to customer sites up to ~25%
- experience in technical problem solving and project leadership
- able to understand, define and delegate technical tasks
- successful track record leading teams in a matrix
- ability to influence in all directions
- experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
- experience in customer-facing leadership roles, with demonstrated positive customer outcomes
- able to judge and analyze technical risks with respect to commercial impact and requirements
- Master's Degree in Mechanical or Electrical Engineering preferred
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
engineeringtechnical problem solvingproject leadershiproot cause analysistechnical scope planningrisk analysisfleet performancereliability engineeringcustomer technical projectsoutage management
Soft Skills
leadershipcommunicationinfluencecustomer relationship managementteam managementanalytical skillsproblem-solvingdelegationstakeholder engagementtrust building
Certifications
Bachelor's degree in EngineeringMaster's Degree in Mechanical EngineeringMaster's Degree in Electrical Engineering