Senior Services Manager – Contract Performance Management
GE Vernova
contract
Posted on:
Location Type: Remote
Location: Louisiana • United States
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Salary
💰 $119,600 - $199,400 per year
Job Level
About the role
- Serve as a local liaison between internal/external organizations and your assigned customer(s)
- Own the customer relationship and contribute to the overall business strategy and growth
- Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer
- Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits
- Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
- Be responsible for managing the Outage planning and execution process and processing of Change Orders
- Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics
- Act as the Customer Advocate within the GE Vernova organization
- Provide leadership in owning and driving all emergent/forced outage matters to resolution
- Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules"
- Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
- Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
- Responsible for contract performance related activities, typically tied to a customer site
- Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
- Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising
- Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
Requirements
- Bachelor’s Degree from an accredited University or College (associate's degree with 7 years of experience in the power generation industry)
- Minimum of 5 years of knowledge and experience within the power plant field services and/or Outage Management within the Power/Energy Industry
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions
- company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
outage planningparts managementcustomer invoicingcontract managementfinancial operating metricschange order processingproject deliverablesperformance specificationstechnical metrics
Soft Skills
customer relationship managementleadershipcommunicationnegotiationproblem-solvingadvocacyorganizational skills
Certifications
Bachelor’s Degree