GE Vernova

Customer Success Manager

GE Vernova

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $140,760 - $211,140 per year

Job Level

SeniorLead

About the role

  • Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives.
  • Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution.
  • Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner.
  • Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio.
  • Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization.
  • Monitor customer health, proactively identifying risks to retention and opportunities for expansion.
  • Lead regular check-ins, business reviews, and success planning sessions with customers.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Business, or a related field
  • 7+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors.
  • Strong technical acumen with the ability to quickly learn and articulate complex software solutions.
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical consultingsoftware solutionsproduct knowledgesolution adoptionconfigurationutilization
Soft Skills
customer relationship managementproblem-solvingcommunicationcollaborationrisk identificationbusiness review facilitation