GE Vernova

Customer Portfolio Manager

GE Vernova

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,600 - $199,400 per year

About the role

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
  • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
  • Interpret simple internal and external business challenges and recommend best practices to improve products, processes or services
  • Stay informed of industry trends that may inform work
  • Use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
  • Able to offer new solutions to problems outside of set parameters and construct and provide recommendations
  • Communicate difficult concepts and may influence others' options on particular topics
  • Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
  • Develop and own site customer communication plan
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise
  • Be responsible for developing outage scope/communicating scope to FieldCore
  • Be responsible for managing the Outage 360 process and processing of Change Orders
  • Organize pre-outage, post-outage and outage milestone meetings

Requirements

  • Bachelor's Degree from an accredited university or college (or a high school diploma / GED with at least 6 to 8 years of experience in Power plant, Utilities, One field services and field engineer jobs)
  • Minimum of 6 to 8 years of knowledge and experience within the power plant field services or contract management
  • Willingness and ability to travel 50% of the time
  • Master's degree from an accredited university or college (preferred)
  • Bachelor’s Degree preferably in a technical / engineering degree (i.e., Mechanical, Electrical)
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute programs
  • Established project management skills
  • Experience planning and executing outages
  • Strong quality background with Black Belt certification
  • Strong leadership, financial and commercial skills
  • Team leader in a dynamic, energetic and proactive environment
  • Experience working with customer leadership teams
  • Demonstrated communication & organizational skills
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
power plant field servicescontract managementproject managementoutage planning and executionproblem analysis and resolutioncustomer communicationresource controlpolicy formulationtechnical supportbusiness support
Soft Skills
oral communicationwritten communicationinterpersonal skillsleadership skillsanalytical skillsorganizational skillsteam leadershipinfluencing skillsrelationship managementdecision making
Certifications
Black Belt certification