GE Vernova

Senior Heavy Duty Power Customer Portfolio Manager – Power Outage Manager

GE Vernova

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $119,600 - $199,400 per year

Job Level

Senior

About the role

  • Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations.
  • Provide service agreement, fixed price, and time and material program management.
  • Interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams with a forward mind set supporting GE VERNOVA SQDC and Lean Principal for an optimized impact.
  • Oversee all contract performance activities across customer sites, serving as the primary liaison between the customer and the project team.
  • Manage information flow, ensuring the timely resolution of issues, and negotiate changes or solutions as needed.
  • Ensure adherence to all operational, financial, and technical contract specifications.
  • Lead proposal negotiations and contract administration, while providing support to senior leadership on key accounts.
  • Identify business challenges and implement best practices that enhance product quality, process efficiency, and service delivery.
  • Represent GE VERNOVA as liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy.
  • Foster strong relationships and serve as the single point of contact for all customer communications.
  • Provide on-going Gas and Steam Turbine Product technical and business support to assigned customers and power plants.
  • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
  • Manage the customer portfolio P&L and identify opportunities for growth.
  • Develop and own the site communication strategy, proactively identifying opportunities to introduce products and services that drive customer value.
  • Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location.
  • Drive the Outage 360 process and Change Order management.
  • Collaborate with FieldCore to define project scope and serve as the lead for resolving emergent and forced outages.
  • Manage the full lifecycle of On-Site and Shop repairs—from defining scope and requesting quotes to scheduling and resolving technical matters within the GEV network.
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.

Requirements

  • Bachelor’s degree from an accredited university or college required
  • Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.
  • Bachelor’s Degree preferably in a technical / Engineering Mechanical, Electrical, STEM.
  • Master’s degree preferred.
  • Experience planning and executing outages.
  • Strong quality background with Black Belt certification.
  • Strong leadership, financial and commercial skills.
  • Team leader in a dynamic, energetic, and proactive environment.
  • Experience working with customer leadership teams.
  • Demonstrated communication, presentation & organizational skills.
  • GE will only employ those who are legally authorized to work in the United States for this opening.
Benefits
  • medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource;
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions,
  • access to Fidelity resources and financial planning consultants.
  • tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementproject managementoutage planningmechanical turbine knowledgeservice agreement managementfinancial managementprocess efficiencytechnical supportproposal negotiationcustomer invoicing
Soft Skills
leadershipcommunicationpresentationorganizationalrelationship buildingproblem solvingteam leadershipproactive mindsetnegotiationcustomer service
Certifications
Bachelor's degreeMaster's degreeBlack Belt certification