CRM Specialist
Bozzuto
Lead Commercial Systems Operations Specialist
GE Vernova
full-time
Posted on:
Origin: • 🇫🇷 France
Visit company websiteJob Level
Senior
About the role
- Perform daily administration and support of Salesforce, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
- Maintain data quality, integrity, and security by implementing data governance policies; perform regular data audits and prepare data for reporting and analysis.
- Provide support to end-users, troubleshoot issues, and resolve Salesforce-related problems; develop training materials and conduct training sessions.
- Customize Salesforce to meet business requirements, including workflow rules, process builder, validation rules, and custom objects with intensive testing.
- Manage integrations between Salesforce and other systems, ensuring seamless data flow and functionality.
- Develop and maintain reports and dashboards to provide insights into business performance.
- Lead or assist in projects to enhance the Salesforce platform, including requirements gathering, design, testing, and deployment.
- Stay up-to-date with Salesforce releases, features, and best practices; advocate for and implement process improvements and new features.
- Work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes.
Requirements
- Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
- 10+ years of experience as a Salesforce Administrator with a proven track record of managing Salesforce implementations.
- Salesforce Administrator Certification (ADM 201) is required; additional certifications are a plus.
- Significant CRM specific experience with an emphasis on sales enablement for a large, multi-location Salesforce.
- Tech. aptitude to work with DT/IT to integrate exist. systems.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
