MedTech Field Service Technician
IQVIA
Field Service Engineer 3
GE HealthCare
full-time
Posted on:
Location Type: Office
Location: Portland • Oregon • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform advanced troubleshooting and repair on assigned equipment
- May also perform installation, validation and maintenance on assigned equipment
- Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members
- Lead communications with customers and serve as escalation point for customer-related concerns including installs
- Own customer issues from dispatch or identification of issue to resolution
- Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers
- Lead and communicate HQ and Zone or Area-level initiatives
- Co-lead regular team or modality meetings as required
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
- Effectively communicate and partner with teammates and colleagues
- Serve as a member of the account community for key accounts
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
- Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
- Keep up to date with competitor information and market trends
- Demonstrate strong commercial acumen
- Serve as a key member and leader of the account community for assigned accounts
- Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth
- Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies
- May include application training of clinical or scientific staff on designated equipment
Requirements
- Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
- Experience interfacing with both internal team members and external customers as part of a solution based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience troubleshooting and responding to customer concerns
- Valid driver's license
- Ability to be available for overtime, rotating on call or weekends as needed
Benefits
- Relocation assistance available to out-of-state candidates
- Professional development
- Health insurance
- Competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairinstallationvalidationmaintenancediagnosingelectromechanical equipmentelectronic equipmentmechanical equipmentcustomer service
Soft skills
leadershipcoachingcommunicationcollaborationcustomer focusproblem-solvingcommercial acumenteamworkfeedbackinitiative
Certifications
Associate’s degreeBachelor’s degreevalid driver's license