Associate Director, Technology End User Services
Organon
SQL
MedTech Field Service Technician
IQVIA
part-time
Posted on:
Location Type: Office
Location: Portland • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $32 per hour
Job Level
Mid-LevelSenior
About the role
- Troubleshoot and repair existing devices and document the activities performed.
- Replace hardware parts, as well as software updates and calibrations.
- Perform bi-annual or yearly preventative maintenance as determined by the customer.
- Assist in the installation and implementation of new devices at customer locations.
- Conduct routine system checks and record data from product tests after installation and configuration.
- Maintain and stock parts and tools assigned by customer.
- Be available on-call including nights and weekends and respond to service tickets within SLA windows.
- Travel locally to hospitals, pharmacies and clinical settings to support, install, and service automated medication dispensing systems.
- Training for this role will be provided and is paid.
Requirements
- Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
- Experience as a military technician, computer technician or other complex electronics technician preferred.
- Experience supporting automation equipment in a healthcare setting is a plus.
- Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
- Strong communication skills and ability to provide exceptional customer support.
- This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS.
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required (Measles, Mumps & Rubella; Varicella; Negative TB Test; Tdap; Hepatitis B; Influenza; COVID-19 primary series and possibly boosters).
- Be available on-call including nights and weekends.
- Travel locally for up to 2-3 hours to support customer needs and respond within service ticket SLAs (within 4, 8, 12, or 24 hours per ticket).
- Must have an active driver license and a personal vehicle to use for job related assignments.
- A+ certification preferred.
- Not eligible for Visa sponsorship.
Benefits
- This position is not eligible for our Medical Benefits.
- Training for this role will be provided and is paid
- Travel, and your time traveling is paid, as is mileage
- Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairhardware replacementsoftware updatespreventative maintenancesystem checksinstallationcalibrationelectromechanical systemsautomation equipment
Soft skills
communication skillscustomer support
Certifications
A+ certification
