GE HealthCare

Field Engineer – Surgery Imaging

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: New Mexico • United States

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About the role

  • Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC) region-based support for a single modality to GE HealthCare Field Engineers.
  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
  • Work with and learn from experienced field engineers on Installations, PM's, basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment.

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
  • Must have and maintain a valid Driver's License.
  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Benefits
  • Great work environment
  • Professional development
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Preventative Maintenancetroubleshootingservice repairelectronic equipment servicinginstallationsFMIsISIs
Soft Skills
customer servicecommunicationteamworkproblem-solvingcustomer satisfactionrelationship buildingsales engagement
Certifications
valid Driver's License