Service Delivery Director – Installation Enablement
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $210,000 per year
Job Level
About the role
- Drive continuous improvement of installation processes using Lean principles, standard work, and Daily Management Systems (DMS) to improve efficiency, quality, and customer outcomes.
- Own USCAN Service Installation assessment of installation performance through KPIs, feedback loops, and structured problem solving, driving measurable improvements across installation cycle time, cost, quality, and both employee and customer satisfaction, all while balancing rigor with field practicality.
- Own the strategy and execution for installation documentation readiness, including closure of open CAPAs, work instructions, and installation standard work, ensuring compliance, sustainability, and prevention of non-conformances.
- Drive installation improvement initiatives through oversight, Gemba observations, and cross functional coordination to deliver forward-thinking optimized installation processes that lead to seamless customer and field service experience.
- Lead and foster an Installation Collaboration Hub that brings together modality installation leaders and service specialists that promotes a high-performance culture aligned on enterprise installation strategy, priorities, risks, and execution readiness that enables field success.
- Serve as the integrator between modality specific installation needs and the overall service delivery strategy, driving shared accountability through structured operating mechanisms and cadence.
- Collaborate closely with Product, Engineering, Service Training, and Modality leaders to define installation learning needs and ensure training content aligns to standard work and field execution realities.
- Maintain awareness and communicate actions, progress, and alignment into new product installation readiness for USCAN Service for reassurance on field preparedness.
- Partner with Quality, Engineering, Regulatory, Product, and Service teams to navigate governance mechanisms that strengthen upstream documentation quality.
- Provide strategic direction and guidance to the Connectivity Operations team to integrate connectivity readiness, deployment, and ongoing support into end‑to‑end service delivery across the product lifecycle.
- Champion a customer-centric, people first culture that values standardization with a field informed approach to installation execution, incorporating customer feedback and field insights into continuous improvement and future state design.
Requirements
- Bachelor’s degree (in Engineering, Business, Operations, Project Management, or a related field) AND 5+ years of experience OR High School diploma AND 8+ years of related work experience
- Demonstrated commitment to improving installation readiness, execution, and customer experience through intentional design and collaboration.
- Prior experience leading service delivery, installation, or operational initiatives in complex, matrixed organizations.
- Proven ability to influence and align diverse stakeholders across Product, Engineering, Quality, Training, and Service organizations.
- Experience applying Lean methodologies with a track record of embedding standard work, driving continuous improvement, and delivering measurable results.
- Strong verbal and written communication skills, with the ability to drive clarity, alignment, and action across all levels of the organization.
- Comfortable navigating ambiguity, balancing enterprise standards with modality specific needs, and driving execution in fast paced environments.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
- Ability to travel as needed to support installation readiness, collaboration, and field engagement.
Benefits
- medical
- dental
- vision
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Lean methodologiesinstallation performance assessmentKPIsstructured problem solvinginstallation documentation readinessCAPAswork instructionscontinuous improvementservice deliveryoperational initiatives
Soft Skills
collaborationinfluencealignmentcommunicationanalytical skillsproblem-solvingcustomer-centric mindsetadaptabilityleadershiphigh-performance culture
Certifications
Bachelor’s degreeHigh School diploma