GE HealthCare

Field Service Engineer 3

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Lead

Tech Stack

Ray

About the role

  • Perform advanced troubleshooting and repair on customer equipment
  • Perform installation, validation and maintenance on assigned equipment
  • Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members
  • Technical expert for escalations and FMI's for one or more modalities
  • Lead communications with customers and serve as escalation point for customer related concerns, including installations
  • Own customer issues from dispatch or identification of issue to resolution
  • Proactively engage with other team members to ensure appropriate solution for the customer
  • Co-lead regular team or modality meetings as required
  • Assist Area Service Leader in creating growth and/or deployment strategies
  • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
  • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
  • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

Requirements

  • Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
  • High school diploma/GED and 8 years of relevant experience
  • Advanced technical capabilities in X-Ray including troubleshooting, repair and installation
  • Must have and maintain a valid Driver’s License
  • Experience with Web applications as well as Microsoft suite of products
  • Legal authorization to work in the U.S. is required
  • Ability to be available after hours and/or work a rotating on-call schedule including weekends
Benefits
  • Great work environment
  • Professional development
  • Career opportunities
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingrepairinstallationvalidationmaintenanceX-Raytechnical expertisecustomer issue resolutiondeployment strategiesregulatory compliance
Soft Skills
leadershipcoachingcommunicationcustomer satisfactionteam collaborationproblem-solvingfeedbackrelationship managementproactive engagementstrategic thinking
Certifications
Associate degreevalid Driver’s License