Lead GE HealthCare’s Global Customer Experience organization with a focus on standardizing digitizing, and continuously improving the end-to-end order to cash (O2C) lifecycle
Set global standards, deploy AI enabled processes, and drive cultural transformation across regions and business units to deliver best in industry customer experience, operational agility, and cash velocity.
Define a multi‑year Customer Experience strategy and blueprint for a unified, scalable O2C operating model across regions and segments.
Establish and govern global standards (SOPs, process controls, RACIs) for order intake, configuration/change management, date stability, fulfillment, installation, customer acceptance, and revenue recognition.
Build and chair enterprise governance for O2C performance, including policy, exception handling, and risk controls (revenue, regulatory, privacy).

Requirements

10+ years progressive leadership in Customer Experience / Order Operations / Supply Chain / Digital Transformation, with experience in senior global or matrixed roles.
3-5+ years leading AI/automation at enterprise scale (LLMs/genAI, ML, RPA, agent‑assist/agentic AI) with proven business impact.
Demonstrated success delivering large‑scale transformation (operating model, process, and systems), including change leadership in complex, multi‑region environments.
Deep expertise in ERP/OMS (e.g., Oracle; SAP/S/4), CRM (e.g., Salesforce), and service/case platforms; strong understanding of data & integration patterns.
Track record turning strategy into measurable execution (KPIs & financial outcomes).
Bachelor’s degree in Business, Engineering, Computer Science or related; MBA preferred.

Benefits

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIautomationmachine learningrobotic process automationenterprise resource planningorder management systemscustomer relationship managementdata integrationchange managementperformance metrics

Soft Skills

leadershipstrategic planningchange leadershipcross-functional collaborationgovernancerisk managementcultural transformationoperational agilitycustomer experiencecommunication

Certifications

Bachelor's degreeMBA