GE HealthCare

Technical Service Engineer II

GE HealthCare

full-time

Posted on:

Location Type: Hybrid

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,400 - $105,600 per year

About the role

  • Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
  • Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
  • Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
  • Perform software updates, upgrades, and system migrations
  • Ensure customer satisfaction for every step of the customer’s support journey
  • Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
  • Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
  • Facilitate technical training sessions for team members, along with cross-functional teams
  • Contribute to departmental operational improvement initiatives

Requirements

  • 3+ years of technical experience within a hospital setting preferred
  • Computer networking, connectivity, and software troubleshooting experience
  • DICOM and PACS experience a plus
  • Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
  • Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
  • Strong written and verbal communication, organizational, and time management skills
  • Ability to work with a flexible schedule
Benefits
  • Permissive time off
  • A 401(k) with up to a 4% match
  • Tuition reimbursement programs
  • Relaxed office setting where jeans are the norm
  • Free snacks and beverages at the office
  • 24-hour access to an in-office fitness center
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software troubleshootingsystem migrationssoftware updatessoftware configurationtechnical assistanceremote technologiesDICOMPACS
Soft Skills
customer serviceanalytical skillscritical thinkingcommunication skillsorganizational skillstime managementempathetic mindsetactive listening