GE HealthCare

Technical Support Engineer I

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $94,400 - $141,600 per year

About the role

  • Provide remote technical support to customers according to contractual response times
  • Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness
  • Support Field Engineers utilizing innovative technology solutions to drive productivity and quality
  • Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with team to support installations and customer escalations (CSOs) as appropriate
  • Contribute knowledge and maintain the current KMS (Knowledge Management System)
  • Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required
  • Act as change agent/field "expert" for these programs and monitor NPI product performance
  • Gather data and share information with Modality Engineering groups to drive product quality and serviceability
  • Identify field process improvements that drive first call resolution excellence
  • Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel

Requirements

  • Minimum 5 years of engineering experience with the repair and maintenance of GEHC Ultrasound systems
  • Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations (approximately 15% of a RTE’s responsibility)
  • Deep technical acumen in one or more healthcare modalities
  • Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems
  • Excellent multi-tasking skills to manage complex remote trouble shooting process
  • Exceptional verbal and written communication skills
  • Ability to stay calm under pressure
  • Ability to travel (up to 35%) as required to customer sites and training sessions
  • Flexible to work other shifts to coverage vacations, holidays, and emergency situations
  • Ability to work 8-5 Central Standard Time
  • Legal authorization to work in the U.S. is required
Benefits
  • medical, dental, vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life, disability, and accident insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
repair and maintenancetechnical supporttroubleshootingdata gatheringprocess improvementfield trainingproduct qualityserviceabilityremote diagnostic toolsengineering experience
Soft Skills
multi-taskingcommunicationcalm under pressureflexibilityteam collaborationproblem-solvingidea generationcustomer engagementchange managementleadership