Acts as primary daily owner of customer orders including monitoring the 24-72 hour product demand and confirm executable supply plans at assigned CMOs
Serve as the primary point of contact and key liaison for execution-related pharmacy communications
Act as the primary liaison between the customer and the GEHC internal organization, including Commercial, Project Management, Supply Chain, and External Manufacturing for all order-related inquiries and updates
Analyze and optimize dose ordering and distribution across the supply network
Act as an advisor integrating fact-based customer-level insights into actionable supply network perspectives and planning
Oversee and monitor daily logistics for PET radiopharmaceuticals from our CMO and pharmacy partners to our customers
Partner with Supply Chain for GEHC logistics of distributed product including pickup, arrangement of flights, etc.
Develop and coordinate supply recovery plans with network pharmacies, logistics and supply chain providers, and our customers / imaging centers
Own and monitor leading indicators or customer on-time delivery performance including delivery slot utilization, order lead time, release time adherence, logistics variability, and site-level insights, and solutions to improve customer experience with our PET tracer products

Requirements

Bachelor’s degree required
Proven success in a customer service–focused environment
Fluency in English
Ability to operate effectively in a global environment across multiple time zones, including occasional work outside standard business hours
Ability to start the workday no later than 7:30 a.m. EST
Clinical or technical knowledge of PET/CT imaging
2+ years of experience in Nuclear Medicine and/or Radiopharmacy; understanding of PET manufacturing and distribution preferred
Knowledge of PET imaging customer experience and retention within a competitive marketplace
1+ years of customer service experience in radiopharmaceuticals
Strong organizational, analytical, and problem‑solving skills
Knowledge of regulatory requirements (DMV, DOT, Board of Pharmacy)
Understanding of logistics and supply chain requirements for radiotracer or MedTech manufacturing and distribution
Ability to build productive cross‑functional relationships with CMOs, pharmacists, imaging centers, and supply chain partners
Ability to maintain professionalism during stressful situations and customer emergencies
Demonstrated project management skills, including multitasking and meeting deadlines
Strong verbal and written communication skills, including conveying technical information clearly
Demonstrated resilience, sound judgment, and effectiveness in fast‑paced environments
Ability to develop and implement contingency plans for production disruptions, supply chain challenges, or regulatory changes
Ability to identify and escalate performance issues with external manufacturers to senior leadership, including risks and recommended solutions
Some knowledge of 21 CFR 212, FDA regulations, and GMP as they apply to radiopharmaceuticals and external manufacturing
Understanding of radiopharmacy operations and the handling of radiotracers in accordance with industry standards
Strong knowledge of SAP, Oracle, or other ERP systems is a plus
Familiarity with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.

Benefits

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Nuclear MedicineRadiopharmacyPET/CT imagingLogistics managementSupply chain managementProject managementAnalytical skillsProblem-solving skillsRegulatory knowledgeContingency planning

Soft Skills

Customer serviceOrganizational skillsCommunication skillsCross-functional relationship buildingProfessionalismResilienceSound judgmentMultitaskingAdaptabilityStress management