GE HealthCare

Field Service Engineer 1

GE HealthCare

full-time

Posted on:

Location Type: Hybrid

Location: Rockford • Illinois • United States

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Salary

💰 $60,000 - $90,000 per year

About the role

  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
  • Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment.

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; OR High School Diploma/GED and 2 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
  • In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Benefits
  • GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Preventative MaintenanceTroubleshootingService RepairElectrical EngineeringBiomedical EngineeringMechanical EngineeringWeb ApplicationsElectronic Equipment ServicingCustomer Service Logs ManagementCycle Time Management
Soft Skills
Effective CommunicationTeam CollaborationCustomer Satisfaction FocusRelationship BuildingSales EngagementProblem SolvingTime ManagementAdaptabilityCustomer Needs AssessmentFollow-up Skills
Certifications
Associate's DegreeBachelor's DegreeMilitary EducationGEHC Biomed/FE Services InternshipApprenticeshipMilitary ExternshipHigh School Diploma/GED